Refund Policy

Last updated: 20-05-2025

At UI Digital Services, we value your satisfaction and strive to deliver exceptional digital solutions tailored to your needs. However, due to the nature of digital services, refunds are subject to the terms outlined below.

1. General Refund Policy

Because our services are custom, labor-based, and often involve time-intensive digital work, we do not offer refunds for services that have been delivered or partially completed.

2. Refunds Before Work Begins

Clients are eligible for a full refund if the project has not yet started or no resources/time have been allocated.
To request a refund, you must contact us within 24 hours of payment and before work begins.

3. Refunds After Work Has Started

If work has started and the client chooses to cancel, a partial refund may be issued based on the amount of work completed and resources used.
Any administrative, consultation, or setup fees are non-refundable.

4. Non-Refundable Cases

No refunds will be issued in the following cases:

Client delays or failure to provide necessary information, materials, or approvals
Project cancellation due to lack of communication after repeated follow-up
Change of mind after significant progress has been made
Unsatisfactory results due to client-requested features against our professional recommendation
Digital products or downloadable resources already delivered

5. Payment Disputes

We encourage clients to communicate with us directly via our website live chat or email at support@uidigitalservices.com, contact@uidigitalservices.com or request for qoute here before initiating any payment disputes. Most issues can be resolved quickly through open communication.

6. Modification of This Policy

UI Digital Services reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and continued use of our services will signify acceptance of the revised policy.